Communication in the workplace
Communication in the workplace has important implications for both employees and firms. The quality of communication in the workplace, for instance, influences a person’s day to day enjoyment and satisfaction at work. For firms, on the other hand, internal relations have an effect on organizational advantage since these relationships are essential in promoting cooperation in teams, creating intellectual capital, and enhancing job satisfaction among workers – factors that affect organizational productivity or performance. In fact, lack of communication has been cited as a key contributing factor to low employee morale. Human relations relates to the interpersonal and group interactions in the workplace. Certainly, communication is a key element in facilitating these interactions in business. Indeed, human relations is often viewed from the perspective of trying to develop systems as well as communication channels to facilitate creation of strong interpersonal and group relationships among employees. Therefore, human relations refer to the ability of individual employees to interact in a healthy manner with their colleagues in order to build productive relationships.
As earlier mentioned, communication is a core element of human relations. The ability of employees to convey messages clearly to their colleagues while also taking time to listen, with the aim of gaining proper understanding of an issue or situation, is highly necessary to building strong, healthy relationships. Some important aspects pertaining to communication and human relations are self-disclosure and trust. Employees’ willingness to share their personal views and feelings among themselves helps to bring them closer. In other words, communication helps individuals to be more comfortable with each other which facilitate human interaction. Strong relationships among employees in an organization make it easy for human resource managers to form strong, healthy relationships between different levels which translate to a stable, well focused workforce.
Human relations can be regarded as a process of fostering workplace culture, which is aided by effective communication. Effective communication in business is open and candid and plays a crucial role in building a stable workplace culture. By helping individuals to share meaning, ideas and thoughts, effective communication fosters the creation of a positive culture that defines a particular organization. Communication at the workplace creates an environment where employees work together in accomplishing projects and provide motivation to each other as they pursue organizational goals. This is what helps to build a strong organizational culture that promotes organizational productivity. In the absence of a stable and inviting culture in the workplace, serious challenges may arise in the logistics of managing employees. This implies that communication fosters good human relations which facilitate employee management.
In general, communication is a core element in human relations. It promotes interactions between individual employees and within groups. In the same way, effective communication helps in the formation of healthy relationships between workers and the management in a business set-up.
Getting along with your managers, co-workers and customer
Human relations in business are about the establishment of an appropriate environment whereby managers, workers, and customers get along well. To begin with, getting along well with one’s manager could be an important driver to happiness in the workplace. An employee’s relationship with his/her manager also determines his/her job performance. When an employee relates well with his/her boss, a job that may not be so great can eventually become more satisfying. Likewise, a great job may turn out to be a nightmare if there is a terrible relationship between an employee and his/her boss. One can establish a good relationship with his/her manager by being open to feedback, not personalizing workplace decisions, and respecting the preferences of the manager by giving him/her the benefit of doubt. Again, one should avoid complaining behind his manager’s back and avoid causing drama in case of disagreements. Overall, employees can get along with their managers by respecting the positions they hold in an organization and understanding that a good relationship has an effect on their work experience and job satisfaction.
In most cases, people work in an environment characterized by a diverse group of co-workers who possess different set of skills and have different backgrounds, values and interests. This diversity can be a source of organizational strength but may also give rise to conflicts among colleagues. To prevent this shortfall, individual employees must strive to get along well with their colleagues. This demands strong interpersonal skills, a proper understanding of organizational culture, and ability to adapt the style of work in a manner that will enable one to work with different personalities. For one to get along well with co-workers, he/she needs to learn about their interests, take time to listen, be friendly to them, avoid gossiping and stereotyping, offer help where possible, accept constructive criticism, and practice common courtesy. Getting along well with co-workers can foster team cohesiveness which is good for an organization. Besides, it has certain psychological benefits. For example, it makes one to feel accepted by others, which is important for job satisfaction. Again, a good relationship among employees can also be a source of personal support especially because work life may not always offer positive experiences.
Customers are undoubtedly the lifeblood of a business. As such, every organization must strive to build a strong rapport with them. By establishing a good relationship with customers, an organization can assure itself of a stable and flourishing business. To do this, business organizations must make every interaction count. While an organization may have succeeded in creating a credible reputation, one negative experience can send clients running to the competitors. Another important thing in ensuring a business organization gets along well with its customers is to establish connections with customers. This can be done by communicating with customers through emails, social media or websites. Organizations should also listen to their customers and reward loyalty in order to make them feel appreciated and valued. In general, getting along well with customers is a key aspect for every business organization since every business depends on a rich customer base for survival.
Conflict is an unavoidable occurrence in organizations. Conflicts occur in both top-level management and in small groups of employees. As such, managing organizational conflicts is a crucial aspect in human resource management. It is important to note that not all forms of organizational conflicts are bad and dysfunctional. Some may pave way for positive changes and opportunities within an organization. However, all conflicts need to be resolved carefully to prevent negative outcomes. Among other things, human relations focuses on ensuring workplace conflicts do not escalate to dangerous levels since this can seriously affect the reputation of an organization. As such, the ability to manage conflicts is an important skill for managers.
Conflict management in an organization helps to strengthen the bond between employees themselves and between employees and the management (Rahim, 2011). It also aids in ensuring a cohesive management panel. Conflict management goes a long way in reducing stress and tension among employees which helps them to bond more closely for organizational and individual success. Indeed, tussles and fights have a negative effect on one’s personal life and spreads negativity in an organization. Therefore, conflict management plays an important role in promoting the well-being of individual employees, as well as organizational performance. Managing conflicts is highly crucial in an organization since a high level of negative conflict can be a recipe for employee dissatisfaction which can lead to expensive turnover and decreased productivity. Besides this, conflict management can foster creativity and innovation in an organization. Effective conflict management strategies can also foster organizational learning whereby organizations can benefit from different points of view that emerge during conflict organization (Rahim, 2011). In a learning organization, employees are able to express their opinions freely and make useful suggestions without the fear of triggering a conflict.
Sometimes, conflict may be a sign of an underlying problem especially one that relates to workplace relationships. For example, it may be a sign of ineffective communication and dysfunctional organizational culture among other aspects that relate to human resource management. In such cases, conflict management helps to strike out such problems, which helps to build a strong workplace culture. Generally, conflict management helps employees to understand and appreciate the differences that may arise among them and thus improve interpersonal and group relationships. This, in turn, promotes organizational success.
Rahim, M. A. (2011). Managing Conflict in Organizations, 4th Ed. New Brunswick, NJ: Transaction Publishers.