Enhancing Employee Job Satisfaction and Motivation

Enhancing Employee Job Satisfaction and Motivation

(Name)

(Institution)

Introduction

Nearly all workers at Plastico Packing have a low job satisfaction and are not adequately motivated to work at the firm. This is evident from the high employee turnover, inconsistent production quality, and complaints from the workers. The major reasons for the lack of adequate motivation include; inability to work as a team, lack of interpersonal skills and lack of a good employee benefits scheme. Generally, employees who are intrinsically motivated have a tendency to produce higher output and develop professionalism in the workplace. The Problems at Plastico Packaging can hence be eradicated by designing a plan to intrinsically motivate the workers. Therefore, to enhance job satisfaction and consequently enhance employee motivation, it is recommended that the jobs be redesigned, and an intrinsic rewards scheme be established at the company. The following is the recommended plan for resolving the problems at Plastico Packaging.

Job Redesign Plan

The jobs at Plastico Packaging should be planned in a way that enhances teamwork and provide equal opportunities for all genders. As currently is, the reporting system is not aligned to enhance efficiency. It is impossible to point express responsibility for the poor quality or even good work to the people who are directly responsible for such output. To eliminate this, the plan should enhance procedural justice and interaction justice by ensuring process consistency and respect for dignity and transparency within the system. The jobs should be strictly based on the production process with teams manning each production stage and a supervisor attached to every stage or depending on the need. For instance, a team of machine operators, inspectors/ packers, utility workers and a machine technician should be in charge of bag making. All this workers should be directly responsible to one supervisor who would in turn be responsible for the output from the team. In case the output from the team is below the averages acceptable, the responsible supervisor should be held accountable for the team. Further, rewards should be set to the team if the output by the team is above the acceptable averages. The promotion within the line of operation would also be based on inherent qualities and experiences rather than other aspects such as gender.

Intrinsic Motivation Techniques

Offering equal opportunities for advancement

One of the greatest shortcomings of the work environment for the employees at the company is in regards to opportunities for advancement. This is evident from the high employee turnover that also increased as one goes above the hierarchy. This implies that the opportunities for advancement also diminish along the hierarchy. To ensure that the employee perceive a long-term engagement to the company, Plastico Packaging should provide equal opportunities for all employees to climb the ladder. This would motivate the employees to contribute more to the company because they acquire a vested interest in its growth (Ashdown, 2014).

Mentoring and Education

Plastico Packaging should regularly enhance its employee’s capacity through regularly mentoring and training. The lack of adequate mentoring is evident from the fact that its takes at least six months to train a bag making supervisor to an operator. Mentoring and training should be done on a regular basis to ensure that employees are adequately equipped and can transition into other jobs with ease. In addition, the company should offer regular feedback on performance and reward the exceptional workers (Ashdown, 2014).

References

Top of Form

Ashdown, L. (2014). Performance management.

Bottom of Form

 

Modern-Day Catholic Funerals

Modern-Day Catholic Funerals

Student’s Name

Institution

Modern-Day Catholic Funerals

The Catholics are entitled to Catholic Funeral rites on the basis of them being incorporated into the church by way of the Baptismal Sacrament. Among the Rites practiced by the Catholic faithful include prayers following the death of the person, prayers done when the body is presented, the service of scripture prayers at the wake, the church funeral service, as well as the internment prayers done at the cemetery (Quartier, 2009). All these services constitute the entire catholic funeral service as well as providing the special prayers by the church to the dead. In addition, they are also meant to meet numerous needs of the grieving family and friends.

Although people are less interested in dwelling on death, this forms a real part of the people’s families and lives. In this case, the catholic rites are meant to pray for the dead and helping the society handle the death realities and difficulties. Therefore, the faith brings courage and strength for facing the radical loss of the loved one. Whereas there are variable levels of orthodoxy in Catholicism, there is a common belief among Catholics that death is simply passing the physical world into afterlife, and the soul of the deceased eventually moves to live in heaven, purgatory or hell. On Christ’s return at the end of time, they believe that there will be a body resurrection for all the dead.

When a member’s death is imminent, a priest is called upon to offer Holy Communion and special Rites to the person expected to die. Following the death, a priest performs special rites before the funeral plans are began. In most cases, local churches often in good relationships with Catholic-friendly or Catholic funeral homes. The funeral masses cannot be conducted on Holy Thursday, Good Friday, Holy Saturday, or Easter Sunday (Ata, 2012). The masses may also not be held on Sundays of Advent, Lent, or the Easter Season. However, a funeral mass can be conducted during Ash Wednesday although there would not be an ash distribution in the church.

Organ Donation

Despite the existence of disagreements within the catholic church in regard to how acceptable organ donation is, the majority of the catholic leaders are in agreement with the brain death medical definition, which is the ultimate end of brain function that marks the individual’s end of life, and organ donation could be regarded as the last charitable act an individual could do.

Embalming

This act is admissible in catholic faith, depending on the state rule or the funeral home responsible, and is acceptable when done prior to Vigil.

Cremation

In many years, the Catholic Church has been against the idea of cremation, but in the recent years, the catholic faithful have approved the practice. The majority of churches insist on the body being present during the Funeral Mass before cremation is done afterwards (Parsons, 2012). The resultant remains are then buried at the sea, or in the ground, or entombed within columbarium to avoid scattering.

Wake, Viewing, or Visitation prior to a Catholic Funeral

The prayer service for Vigil is conducted the evening prior to the funeral day and it involves much of a wake or viewing, where families and friends congregate in the deceased person’s home, or in church for prayers and remembrance of the deceased. The prayers are presided on by a deacon or priest, although even a layperson that is knowledgeable on the traditions and prayers could preside over should the deacon or priest not be available(Quartier, 2009). The vigil provides the appropriate time for the friends and family to eulogize and pay civil or fraternal tributes to the deceased. It must be understood that eulogies may not be delivered during the funeral service.

Catholic funerals can be held within churches and chapels. The funeral masses are led by the priests, who may also take charge of the funeral liturgy. In the absence of a priest, the funeral liturgy could be led by a deacon, or the layperson that is knowledgeable with the traditions(Ata, 2012). However, the delivery of the homily is solely left for the priest or a deacon, and this also serves in the remembrance of diseased through incorporation of examples seen in the life of the diseased. All through the services, regardless of the person leading the services, laypersons are allowed to act as musicians, readers, ushers, pallbearers, and in many other roles. The nature of music at the service must be appropriate, and these may include psalms, hymnals and readings.

The Committal Rite is the interment service for the Catholics, and it involves the final interment or burring of the body. The service may be conducted at mausoleum, tomb, gravesite, or the columbarium. Friends and families come together with the deacon or priest to offer their prayers over the body for the final time(Parsons, 2012).

The Catholic Church has demonstrated significant levels of consistence in the preservation of the integrity of the funeral practices until today. However, the changing human society in terms of resources, political and global influences mean that adjustments should be done in other traditional practices in favor of the more popular and reasonably important practices, amongst which is body cremation. Generally, the Catholic funeral services remain purely religious as evident in the manner burial sites are made sacred through blessing the place in which the body will be placed or buried, and this is done by the priest or the deacon. More prayers are then recited by the priest or deacon before all other people join by saying the Lord’s Prayer.

References

Ata, A. (2012). Bereavement anxieties and health amongst the Australian-Italian Catholic community.Mental Health, Religion & Culture, 15(6), 555-570

Parsons, B. (2012). Identifying key changes: the progress of cremation and its influence on music at funerals in England, 1874–2010.Mortality, 17(2), 130-144

Quartier, T. (2009).Personal symbols in Roman Catholic funerals in the Netherlands.Mortality, 14(2), 133-14

Human trafficking, Runaways and Sex Industry

Human trafficking, Runaways and Sex Industry

Name

Institution

Date submitted

Introduction

A runaway is a minor who lives outside the home of a legal guardian without permission or thrown out and considered by the local authorities as a homeless person. Causes of runaways include family dysfunction, and drug addiction. Consequences to the runaways include destructive behaviors on the individuals, victimization, sexual exploitation, sexually transmitted diseases, and suicide attempts. Runaways have been victims of the human trafficking, which is a modern form of human slavery with young girls being the major victims. This business involves the use of force, violence, threats, deception, and debt bondage with the victims finally loosing their freedom. In addition, human trafficking of runaways has contributed largely to the rise and growth of the sex industry globally.

Leahy, P., & Holly, S. A. (2015, May 05). The Huffington Post. Retrieved May 30, 2015, from To Human Traffickers, Runaways and Homeless, Youths are a Walking Prey: http://www.huffingtonpost.com/sen-patrick-leahy/human-trafficking-_b_6811112.html

The article relates human trafficking to the sex industry in the U.S.A. It descibes human trafficking as a modern form of slavery which involves exploitation and control of people by others for profit purposes. The revelation of traffickers using force, fraud, and coercion to control runaways to engage in commercial sex against their will is surfaced. It occurs through online escort services, massage businesses (spas), and street prostitution. It further defines human trafficking as a market-driven criminal industry guided by the principles of supply and demand.

Key statistics are provided in the article including statistics from the International Labour Organization, and National Human Trafficking Resource Centre. It explains on the victims of the business and how their population is divided under the U.S.A law.The categories include; children under age 18 lured  into commercial sex, adults aged 18 or over induced into commercial sex, and children and adults induced to perform labour or services. Traffickers are also touched, and how they operate this business through exploitation and manipulation. It can be viewed how they use the sex industry and why they prefer runaway youths in the business.

Through the article, it can be seen how young runaways who are helpless, jobless, and desperate become major victims. The key statistics from the article reveals that not only does this have to be a major concern to the U.S.A, but to the world due to its diverse and global nature. It can also be seen that young runaways do not engage in sex industry through human trafficking intentionally, but through force and lies. It is upto every individual to help in the fight against  human trafficking in the sex industry as it goes against the human rights.


Reference

Leahy, P., & Holly, S. A. (2015, May 05). The Huffington Post. Retrieved May 30, 2015, from To Human Traffickers, Runaways and Homeless, Youths are a Walking Prey: http://www.huffingtonpost.com/sen-patrick-leahy/human-trafficking-_b_6811112.html

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Visiting a Youth-ServicedAgency

Visiting a Youth-ServicedAgency

Name

Instructor

The success of any youth-serviced agency encompasses the need to have clear and practical mission statements that wholly reflect the aspirations of its clients. Culture and Youth Studies (CYS), for instance, is an organization that works with the current youth and culture. Its mission statement involves provision of applicable informational resources that encourage global collaboration of attaining comprehensive systems approach (Lotz, 2004, 89). The approach is also geared toward establishing deeper ministry and service with families, communities, and youth. However, it is vital to observe that the mission statement of (CYS) reflect its vision and goals.

The goals include the simplification of complex information by archiving them for easier use by the youth. On that note, the vision is interlinked with the research and study of fundamental issues directly affecting most students and communities. Overall, the idea of real interaction between educational institutions, ministries, and other relevant programs ensures (CYS) will become a global community of ideas.

In terms of age, (CYS) enjoys a colourful history especially when evaluated from the context of basic services it offers. Started in the 1980s in Colorado, the youth agency is presently three decades with a wide of successful ventures. The provision of magazines, coaches and effective teachers is an indication of positive influences that transcend the idea of advertising and television. Additionally, the presentation of final projects demonstrates the richness of (CYS) in regards to both administrative and institutional changes made over the years.  Contrastingly, while the youth agency covers multiple settings such as rural, urban, and suburban areas, the basic services provided remain the same.

On that context, the (CYS) plays the formidable role of a public and non-profit youth entity meant to instil values of culture, intellectual curiosity, knowledge, and skills for future survival and sustenance. The integration of professionals and scholars toward instilling values and positive culture into children is a fundamental step that has inspired other organizations. Urban Youth Workers Institute and Emmanuel Gospel Centre, for example, found in Boston have blossomed as a result of the previous success of (CYS) particularly with its total embrace of technology.

Unfortunately, there are limitations that directly the agency’s services in terms of staff size, funding, implementation of policies and procedures, and eligibility requirements among others. First, because (CYS) is a public entity, most its staff areon volunteer work. It implies that only a few personnel are willing to participate in most of activities that positively influence youth and their relation to culture. Conversely, funding is often marred by different challenges ranging from donors who withdraw in the last minute to non-committed stakeholders (Lotz, 2004, 103). The stakeholders are disinterested in the mission and goals that guide (CYS) as an organization meant in championing youthful interests. Therefore, successful implementation of policies and procedures become a serious limitation for the agency because it is unable to meet its targeted goals and objectives.

A variety of treatment programs exist within the (CYS) that are vital in correcting and reforming youthful offenders to become better individuals in the future. The agency, for instance, has drastically reduced elements of teen violence manifested mostly in form of murder, gang violence, and juvenile arrests. Arrests are cited as 17 percent fewer in 2009 than they were in 2000. Counselling and efficient use of the law have worked as the guiding posts in guiding teens.

Reference

Lotz, R. (2004). Youth Crime in America: A Modern Synthesis.New York, NY: Prentice Hall.

Peer Pressure

Peer Pressure

Name

Institution

Tutor

Date

 

Introduction

During the process of growth and development, almost all individuals experience some kind of peer pressure. The world around us and the friends that we interact with play a significant role in shaping our lives and characters (Lotz, 2005). However, they may influence us either directly or indirectly to engage in negative behavior that can cause a lot of negative consequences in our lives. It is therefore necessary for every growing individual to learn how to handle this kind of pressure in order to make responsible choices at all stages of life (Lotz, 2005).

The major types of peer pressure I faced in my life

As I was growing up as a young man, my friends influenced me both positively and negatively. The pressure to measure up to them has contributed to the person I am today to a great extend. However, if I had the knowledge that I have today about peer pressure and how to deal with it, I would not have developed some of the negative habits that I have had to battle with in my adulthood. The main types of peer pressure that I faced include:

Direct Negative Peer Pressure

This is the worst and most influential peer pressure that I have faced in my life. I had friends to would ask me directly to engage in negative habits like drinking alcohol in order to keep their friendship. Some of them would threaten ending our friendship if I failed to give in, saying that they had grown up and did not want to interact with people who did not want to grow up. Due to the fear of losing their company, I would give in.

What I did not know was that it was okay to lose their friendship and make new friends. If I knew that, I would have rejected their influence by eking more open to my parents or teachers and seeking guidance from them.

Indirect/ unspoken negative pressure

Like most other teenagers, sometimes I would emulate some negative behavior just because everyone around me did it. For instance it reached a point where almost all the boys in my class had a relationship with a girlfriend. Although I knew that it was not the right time to have one, I did not want to stand out as the odd one out. Nobody talked me in to doing it, or threatened me in any way, but the pressure to have one was coming from inside. Today, I know that there is no problem with being different from my peers as long as I do the right thing and maintain my moral standards.

Positive peer pressure

Although most people consider peer pressure as negative influence, it can lead one to develop good habits (Babrour, et al, 2010). Some of the skills that I have today have resulted from influence by friends. As a teenager, my friends influenced me in to joining the basketball team in our school. Playing basketball was considered cool that time and I joined the sport in order to measure up al with my peers.  I also developed interest traits have become a significant part of my life, and were it not for peer pressure, I would not have developed them.

The power of peer influence on today youth

The manner in which the modern age youth handle peer pressure is totally different from the way the youth handled it two decades ago. Peer influence has more power on the youth today than in the past (Babrour et al, 2010). This is due to the fact that in the past, parents had more influence on their children’s behavior than today. In most households, one parent would remain at home while the other one was working. Because of this parental interaction, children would grow to trust their parents to such an extent that they would share their challenges as seek guidance and thus would be helped to deal with peer influence. Today, most parents are busy perusing their carriers that they have little time to talk to their children. The cases of divorce have increased, and many children are being brought up by heartbroken parents who have no time to guide them. Their friends have become so important to them that they would do anything to keep them. That is why peer pressure has more power on today youth than it had in the past.

 

 

 

 

 

 

 

 

 

 

References

Lotz, R., (2005) Youth Crime in America: A Modern Synthesis. USA

Babrour, N., Barbour, P., & Scully, (2010) Peer Group Influence. Retrieved from:

http://www.education.com/reference/article/peer-group-influence/

Health care Management

 

 

 

 

Name

Institution

Professor

Course

Date

 

 

 

 

 

 

 

 

Task 1

1.1 The roles played W.H.O, Department of Health or Public Health England and Local Authorities in identifying the incidences of disease in communities

The organizations are involved in a number of ways that they use to identify the incidences of disease in communities, and they involvecarrying out of the community level approaches on the work that will identify the various forms of diseases that affects the surrounding communities (Orme, 2007). These bodies participates in the identification of disease incidences by deploying some of their medical personnel to go to the communities who will be able to identify the incidences of diseases affecting them by either carrying out different tests on individuals within the community or asking questions within members of the community that will guide them in identifying the illness incidences in the community.

The health organizations can also identify the levels of health and diseases in the communities using statistical data that is collected from the reported cases in the hospitals. Such data is important in helping these healthcare bodies to identify the prevalence of diseases affecting the community, and therefore help them to come up with proper approaches and strategies that they can use to approach the community and solve their issues.Other factors such as the prevalence of the consumed diet within the community can help the health bodies to identify the prevalence of certain given diseases within the community and be able to come up with strategies that they can use to counter the phenomenon.

1.2 The epidemiology of Ebola in Cote d’Ivoire

Ebola is a deadly disease that occurs as a result of the infection from the Ebola virus species, and it is spread through direct contact with body fluids like saliva and vomit on avenues such as the broken skin, eyes, nose or mouth for entering other people’s bodies. The infected person tends to have fever and severe headache that leads to vomiting, stomach pains, diarrhea and unexplained bleeding (Klenk, 2013, p. 39). The people at risk in this case are the travelers who can be infected once they come in contact with the body fluids of the infected individuals, and the high risk individuals in this case also involves the healthcare workers or close friends of the victims.

There has been an outbreak of Ebola in Guinea since March 2014, and the outbreak is still ongoing with outbreaks in Liberia and Sierra Leone. These cases have however been complicated, with cases of civil unrest and violence being reported in the affected areas of West Africa. So far the outbreak has a reported total case of 3576 people who are either suspected or confirmed to be infected, with 3145 cases confirmed through laboratory tests and a resultant death of 2365 people. A number of non-governmental organizations have made efforts towards curbing the incidences of Ebola in the country, and the rarity of the disease has lead to more research being carried out to determine the control measures that can be applied to curb the disease. Some of the efforts have had ambulances being distributed to the affected areas with the health centers being established and the general public being trained on how they can manage the infection of the disease (Berger, 2015).The problems that have been identified in this case involves the problems being experienced when crossing borders which has brought a number of economic activities to a halt, along with the lack of communication that has resulted to more spread being made across the larger Guinea population.

The control measures in this case involves the measures that will prevent people from coming in contact with the infected persons, along with the practice of hygiene like constant washing of hands and proper handling of items that have been used by the victims. The people living around the infected areas are advised to avoid handling and eating the wild animals or any contacts with animals like monkeys and bats. The infected or those with symptoms of headache, fatigue, stomach pains or unexplained diarrhea are advised to seek immediate medical attention that will help  prevent further infection or spread of the disease.

1.3 Effectiveness of different approaches and strategies used to control incidences of Ebola

The lack of communication is one of the main problem that has lead to the wide spread of the disease, and therefore many organizations together with different governments have come together to be able to provide avenues that would be used in providing information to people around Guinea as an effort of helping to stop the spread of the disease. The passing of information has been made effective through the provision of the necessary resources that would be used in passing out the right information which would help the general population to avoid the spread of the disease. The outbreak in the country happened at the time when the country had already approved their budget, and therefore the lack of enough money to finance the control of the disease lead to the government seeking other measures that would generate funding to carry out the prevention of the disease. The effectiveness of the funding from donors and other governmental organizations lead to more measures being put in place that was centered on protecting the population along with the medical personnel on the site.

The other approach used to control Ebola involved the people from other countries being advised to avoid the nonessential travel to Guinea and other affected countries like Liberia and Sierra Leone for purposes of preventing them from coming into contact with the infected people (Hand, 2015). The closing of the borders resulted to a number of problems that have resulted to lowering of economic growth in the country, but these efforts have been effective because they have had a long term effect of being beneficial in the prevention of further spread of Ebola to other countries. An effective campaign has also been carried out concerning the symptoms of the disease and possible precautionary measures, and these campaigns have been effective enough to the point where there has been minimal spread of the disease due to proper information being carried out around different countries of the world.

Task 2

2.1 Priorities and Approaches to provision of services for people with Ebola

The major priority that has been made towards the areas with Ebola outbreak has been centered on the prevention of further spread of the disease. Different governments and non-governmental organizations have come together in the effort of strategizing and implementing measures that can be applied to stop further spread of the disease. The priorities have therefore had several measures being put in place such as closing of borders to prevent movement of people which might result to more spread of the disease (Carol, 2014). The infected governments have also established a number of health centers to help contain the already infected people from coming in contact and carrying out the spread of the disease.

The infected governments have also used education as the appropriate way towards prevention and control of Ebola. The education mainly focuses on informing the population concerning proper and careful hygiene that can be applied to prevent the infection or spread of the disease. Such hygiene practices involve educating people on practices such as washing hands frequently using soap and water or recommended sanitizers that will prevent the spread of the disease. People are advised to avoid contact with blood or any body fluids like saliva, feces, sweat, vomit and breast milk which are possible avenues for the spread of the disease. Proper education is given on how people can handle the items that may have come in contact with the blood or body fluids of the infected people. Other proven research methods that are centered on prevention involves advising the general population to avoid certain traditional practices like handling of dead bodies which forms part of the burial rituals within the region.

A number of resources have also been deployed to the affected areas to help in the prevention and control of Ebola. A number of both the governmental and non-governmental organizations have come together for purposes of contributing resources that will help in the effort of curbing Ebola. The resources being contributed involves the testing kits for detecting people with Ebola, and the establishment of the health centers where the infected persons or those with related signs can undergo check-up and be able to receive the necessary medical attention that will help to curb the disease. Different organizations have also deployed researchers who have been able to research and to come up with proper strategies that can be applied to prevent the numerous cases of Ebola infections.

2.2 Relationship between the prevalence of HIV in relation to the requirement of health services to support individuals with Ebola

HIV is an epidemic that has prevalence on the general population. The percentage of people living with HIV is higher in this case because it is a disease that has existed in a longer period, and the fact that it takes longer to carry out its death tolls has lead to more people being negligent and ended up being infected. Both HIV and Ebola infections have affected a larger population, and many countries have made efforts that have been centered on the prevention of the diseases. The generalized epidemic of HIV is more that 1% in the general population, but the risk has been noted to exceed 5% of the general population in a number of at-risk populations which are involved with the high cases of practices like drugs users who use injections and sex workers with minimal information concerning the disease (Jones, 2014, p. 103).

Ebola is however deadly and can take away the life of its patients in a very short period of time. The attention being given for the Ebola infected people is therefore urgent because it is infectious and spreads fast in a given population. The fact that both illnesses have no cure has lead to numerous research being carried out to determine ways that can be used to generate the ways that will be applied to either cure or provide control of their spread. The health serviceresources is therefore urgent when addressing the issues of Ebola as it prevents their fast spread through a given population where the disease has been detected. Ebola is still contained on its spread, and therefore more stern measures are being dedicated on preventing their outbreak that might result to deaths at different populations around the world. HIV has however had a lot of efforts being carried out to prevent their spread, and the fact that it is already widespread has resulted to efforts in being put in place and enough information and healthcare resources that will help in their prevention.

2.3 Impact lifestyle choices on future needs for health and social care services

The lifestyle choice which involves the aspects of the diet, exercise and substance use have a lot of impact on the future needs of the health of individuals. The choice of lifestyle will directly affect one’s health, and therefore people are advised to practice healthy ways of life for purposes of attaining good health in the future. The preparedness of the governing bodies should however dedicate enough resources in terms of the health and social care services that will be used to observe the health needs of the future population in cases of adversities that will face them. Infectious diseases like Ebola and HIV are some of the illnesses that require sufficient resources to either cure or curd their spread, and therefore enough efforts have to be made in order to prevent the future occurrences of such infections.

Sufficient research also has to be carried out for purposes of prevention on any future spreads of the disease. The research should be able to focus on the curable measures of the infectious diseases, and therefore enough resources should be dedicated to help find the cure of the fatal diseases that affects the population. Enough education should also be carried out on the general population as a way of helping them to live healthier lives and avoid being infected. The education should revolve around the kind of diet being consumed by the general population mainly because the proper diet will improve the immunity of the body and help it to fight against the infectious diseases (Swearengen, 2012). The other educational practices should be focused on encouraging the general population to exercise their bodies as it is healthier for their future livelihoods. The individuals should also be encouraged to live the lifestyles away from substance abuse since the effects of substance abuse can result to more harm being created on the lifestyles of these individuals. Proper attention should therefore be dedicated on the health and social care services in the current and future lifestyles of individuals as a way of avoiding the strain of the resources once the adversities strike the population.

Task 3

3.1 The Health and Wellbeing priorities for people in Health and Social care setting

According to the strategy developed by Islington which is a London borough, they have a shadow health and wellbeing board that has developed plans which are centered on improving the wellbeing of children and adults, and in the process reduce their health inequalities. The borough has the strategic vision of reducing the inequalities of health and the wellbeing of the general population. The outcomes that are focused on delivering this vision involves measure such as ensuring that the every child has the good start in life, then preventing and carrying out the management of the long term conditions that will be focused on ensuring that the length and quality of life has been improved. The measures are also focused on improving the mental and wellbeing of individuals as a way of ensuring that every individual has had a fair share on their health development.

The borough has therefore set up the strategies that focus on the importance of partnerships in the work that they handle together with the joint commissioning of their services so as to attain the more focused utilization of the resources and to provide a good value for the money being spent on the improvement of the projects in place (Johnstone, 2014).The borough has also focused on changing their priorities for purposes of changing with time, and therefore the planning being carried out has been made to stay relevant with the needs of their people.

3.2 Effectiveness of strategies, systems and policies for ensuring health and wellbeing of individuals living in a Health and Social care setting

There are numerous services that have been provided in the health and social care units for purposes of ensuring that all the necessary services have been provided to the individuals along with the provision of the necessary resources that will oversee the health and wellbeing of the people. The units always ensure that the services and products being used are of good and proven quality to act in the improvement of the general health in the population. The provided services includes the provision of housing, health inequalities, helping the individuals to carry out the physical activities that will be focused on improving their health along with helping the members on the aspects of tobacco control and problems of alcoholism.

Effective monitoring and refreshing are carried out on the units to ensure that there is continual improvement of services with time. The key priorities are therefore continually identified for purposes of improving the state of the processes and being able to bring the required changes that will tackle the challenges in place and in the process be able to improve the livelihood of the community (Richard, 2012, p. 75).The aspects of poverty and education have been identified to influence the health of the individuals, and therefore the governance of these bodies has enabled the processes to be carried out effectively.

3.3 Changes that could be made to improve the health and wellbeing of individuals in a health and social care setting

A number of changes can be carried out for purposes of improving the health and wellbeing of the individuals, and this involves the use of updated technology that will have the borough using only the best proved items that will bring value to the health of the individuals. The use of improved health apparatus will indicate the high levels of care that is given to individuals for their general health and wellbeing, and the fact that the best medical attention has been given to the individuals is an establishment of how the value for the money being paid out has been accounted and used, an aspect that will also provide confidence and satisfaction for the individuals seeking the services of the health and social care centers(Beger, 2014).

More research activities should also be carried out for purposes of improving the services that will be provided to individuals on their general health and wellbeing. The research should be able to focus on the way effectiveness can be attained from the services that are provided to individuals, and it should also focus on the high quality of health that will be provided on the constant basis in the set up centers. A wider variety of services can also be provided as an improvement strategy to help fit all the required needs of individuals seeking the services for their health and wellness.

3.4 The change4life program

The change for life program is one of the activities that have been implemented in the health and wellness center for purposes of encouraging the change of behavior that will maximize the health of the individuals. The change for life focuses on altering the life of individuals as a way of showing concern for their future wellness and helping them to lead productive lives without causing harm to their bodies. Thebehavioral change involves the aspects such as training the individuals to adopt on proper health practices like avoiding the intake of drugs which are harmful to their bodies, or creating programs that will help the addicted individuals to clean up and start living the healthy lifestyles again.

The change for life will also involve programs that are put in place to keep individuals encouraged and motivated towards attaining their ultimate goals in terms of their health and wellbeing. The change will have groups of individuals coming together and encouraging each other towards the proper ways that they will use to attain their health goals, and therefore the idea of the group will basically be meant for encouragement and motivation on each of the members.

 

 

 

 

References

Beger, R. (2014) Health and Wellness. New Jersey: Willpower pub.

Berger, S. (2015) Ebola: Global Status. London: Routledge.

Carol, L. (2014) Guinea: Requests for Disbursement Under the Rapid Credit. New York: Cengage Leraning.

Hand, C. (2015) Epidemiology: The Fight Against Ebola & Other Diseases. New York: Wiley Press.

Johnstone, L. (2014) Health and Wellness in London. Wiley and Sons: London.

Jones, S. (2014) Ebola Pandemic: Current Facts For Preparing & Surviving. New Delhi: New Media.

Klenk, H. Feldmann, H. (2013) Ebola and Marburg Viruses: Molecular and Cellular Biology. New York: Cengage Learning.

Orme, J. Taylor, P. (2007) Public Health For The 21st Century. London: McGraw-Hill Education.

Richard, B. (2012) Prioritizing on Health and Wellbeing. Chicago: Learns Press.

Swearengen, J. (2012) Biodefense Research Methodology. London: Routledge.

 

Cheerleading

Cheerleading

Name

Institution

Cheerleading

Cheerleading is the synchronized effort of encouraging the spirit and participation of spectators in support of a particular team. It is also a competitive occurrence with diverse cheering squads competing against each other for ranking and awards. Cheerleading varies from yelling and extreme physical activities. The routines are done for several minutes and may contain components such as dance, and tumbling. Cheerleaders are used in games and in every institution where students participate in any game, there is a lead cheering squad who motivate them to winning games through song and dance.

Cheerleading originated from United States in the 18 century as a rebellion from students who experienced the harsh treatment from teachers as an indirect way to independent. The students and developed an extra curriculum activity that could not be controlled by their professors. The students started cheering and chanting in unison later the cheerleading spirit spread to other parts of America (Singer, 2010). Initially, Cheerleading was an all-male activity but women were admitted into cheerleading at the University of Minnesota and other schools followed suit. America dominates the activity so far, with thousands of these cheerleading troops.

Today, the cheerleading squad competes for professional positions just like other occupations such as football and basketball teams. The activity has raised the bar for the skill level and abilities required to join other ranks of other professionals (Singer, 2010).Cheerleading includes physical activities such as gymnastics, and aerobics and can commence as early as age five. Competent cheerleaders entertain in sports such as hockey and basketball. Some of the most renowned cheerleaders encompass NBA cheerleading league and NFL cheerleading league.

References

Singer, L. (2010). Cheerleading. New York: Rosen Central.

A Detailed Reflexive Glossary of Epistemology, Ontology, and Axiology

A Detailed Reflexive Glossary of Epistemology, Ontology, and Axiology

By Name

University Affiliation

A Detailed Reflexive Glossary of Epistemology, Ontology, and Axiology

This is a descriptive glossary of terms used in Epistemology, Ontology, and Axiology. The terms are defined and described fully using a reflexive approach, as the glossary shall reveal. The fields are defined based on existing resources, reference materials, and individual understanding from what has been learnt. Each term has two parts, a formal definition according to accurate dictionaries and original materials, and a description expressing what the terms entail.

Epistemology

Going by the conventional English dictionary, epistemology is defined as the branch of philosophy that deals with the investigation of origin, limits, nature and methods of human knowledge (Oxford Dictionaries, n.d). A much narrower definition expresses epistemology simply as the study of knowledge. Other definitions from the psychology dictionary add justified beliefs into the definition besides knowledge and it is noted as the theory of knowledge in a number of instances. Epistemology is derived from two Greek words “Episteme” which means knowledge, and “Logos” which is an illustrative word referring to the study of something or simply “the study of” These two words combine to bring the basic meaning of epistemology defined in various dictionaries.

Ontology

The term ontology can be defined simply as the study of nature of existence, being, reality or becoming. It is a branch of philosophy described under metaphysical explanations. The broader definition expresses ontology as a metaphysical science in philosophy that deals with issues of existence, what exists and what can exist (Doctionaries.com, n.d). The term is derived from Greek words “On” which mean being and “logia” which refers to science or study of.

 

Axiology

The conventional dictionary defines axiology as the independent study of value, its nature, types and criteria of recognition (Dictionaries.com, n.d). The term is found in most references noted as the theory of value particularly value judgments in ethics. Axiology is derived from two Greek words “Axia” which means value or worth and logos which is the study of something. The philosophical study seeks to describe what entails value and is expressive of two main kinds of value; ethics and aesthetics. Axiology is therefore often seen as a collective term for these two values or as their foundation altogether. Ethics, which is the first type of value, deals with rightness and goodness of individual and social conduct while aesthetics, the other type of value, deals with harmony and beauty.

Besides the three abovementioned terms (epistemology, ontology and axiology), there are other terms that are used to aid understanding and cognition of these fields. They include dialectic, systemization, exoteric, untenable, mysticism, polytheistic, erroneously, extraneous, instrumentalism, and perpetuity. These will be defined in the glossary as follows.

Glossary

Anthropomorphically – this is an adjective derived from anthropomorphic or anthropomorphism, which describes ascribing the human form or being to something that is not human.

Axiology – Refers to independent study of value, its nature, types and criteria of recognition.

Dialectic – the term dialectic is defined as a method of reasoning or argument exhibited when evaluating two opposing thoughts or ideas for determining the truth.

Epistemology – is the branch of philosophy that deals with the investigation of origin, limits, nature and methods of human knowledge.

Erroneously – refers to an adjective derived from the term error, which means containing mistake, incorrect or wrong.

Exoteric – the term exoteric can be simply expressed as the opposite of esoteric although this definition is quite incomplete. It is knowledge independent from one’s individual thought, often described as that which is out of, rather than from within.

Extraneous – refers to that which is considered irrelevant to the subject topic.

Instrumentalism – this is a school of thought with a conceptual indention that everything derives significance from its value as an instrument.

Mysticism – this is an ancient term that originally meant to conceal or issues that related to concealment. The term has often been expressed in the union with infinite or God thus its common alliance to religious contexts and matters.

Ontology – is the study of nature of existence, being, reality or becoming.

Perpetuity – is derived from the term perpetual, which describes continuity, everlasting or an endurance that is forever.

Polytheistic – polytheism is the worship or pertaining to the belief in more than one god.

Systemization – describes the process of reducing or forming a system.

Untenable – this refers to that which is incapable of attracting defense, whether reasonable, contextual or varied.

Reflective definition of the terms

            Anthropomorphically

It describes non-human forms and attributes like a deity being ascribed to resemble human. It is sometimes used synonymously with personification.

            Axiology

The term is found in most references noted as the theory of value particularly value judgments in ethics. Axiology can cover two broad outlooks that include;

  • A significance based on the substantial considerable expansion it provides for the term value, and
  • A significance based on the substantial considerable unification it provides for study of various questions that have often been isolated during consideration.

These categories cover the economical, moral and aesthetical aspects in addition to logical explanations (Chatzistavrakidis, Erfani, & Niles, 20I2). An example of axiology at work is in the pondering of what values shape theory making.

            Dialectic

This term originates from ancient Greek and involves discussions guided by reasoning. Dialectic is also sometimes referred to as an argument method of resolving disagreements.

            Epistemology

We use the term to describe a broad field that is more than just knowledge study. As a branch of psychology, the term deals with answering a couple of questions that include;

  • What are the sufficient conditions describing knowledge?
  • What are the necessary conditions describing knowledge?
  • What are the origins and sources of knowledge?
  • What structure does knowledge takes?
  • What are the limits of knowledge?

However, epistemology also covers how to understand justification, by understanding what qualifies justified beliefs to be seen as justified. Additionally, epistemology answers whether justification is internal or external to an individual’s mind. Furthermore, it deals with the various issues regarding creation, interpretation, and dissemination of knowledge in a particular field of inquiry. An example of epistemology at work is in the debate between empiricism (knowledge acquisition through experience) and rationalism (knowledge acquisition through reasoning) (Himati-Ataya, 20I4).

            Erroneously

Erroneously describes blatant or oversight inclusion of error or straying from what is normal.

            Exoteric

Exoteric deals with knowledge that can be interpreted by everyone and is related to common sense. It is public rather than private and relates to external realities.

            Extraneous

Extraneous means introduced from without or from that which does not belong, or from that which is not proper to a thing. Also means foreign or non-pertinent.

            Instrumentalism

This doctrine holds that ideas, theories and theses are instruments of actions and shares the same goals as other thoughts like pragmatism and positivism, that usefulness determines truth.

            Mysticism

The term has often been expressed in the union with infinite or God thus its common alliance to religious contexts and matters. Mysticism in the modern world includes various distinguishable discourses, practices, experiences, traditions, and even institutions. It houses the contemplative, spiritual and liturgical dimensions that can be associated with extraordinary experiences and state of thought.

            Ontology

This term is all about the existence of something under natural circumstances. It is a branch of philosophy described under metaphysical explanations. To elaborate on the term, you need to consider an approach from two dimensions. Ontology deals with an inquiry of being in as far as “being” and an inquiry into being in as far as their existence. It rouses debate on matters of universals, particulars, accident, abstracts, essence, existence and determinism as well as indeterminism (Mix, 20I4). An example of ontology in action is in the prevailing of nature itself as the fact that proves ultimate ontology. Ontology therefore seeks to answer the following questions:

  • What is existence, reality, being or becoming?
  • What exists and what can be said to exist?
  • What is the meaning of being?
  • What is a thing, how are things categorized and what is considered?
  • How are entities of existence grouped and how do they relate with others?
  • How do entities relate with each other within a hierarchy?
  • What are the similarities and differences of existence entities?

            Perpetuity

Perpetuity is often preceded by “in” to describe the existence of lasting an indefinitely long duration of time.

            Polytheistic

Polytheistic thus refers to that which pertains to the nature of, or worshiping of many (2 or more) gods. For instance, some communities worship different gods for different purposes. For example, Indians have the god of love, the god of way, the god of harvest among others.

            Systemization

Systemizing is a verb describing the act of forming into different systems. Being systematic sometimes give the impression if doing something in a certain pattern.

            Untenable

Untenable thesis or arguments are those that cannot be defended. In simple terms untenable means that which cannot be maintained or defended in an argument. It also means not capable of being occupied.

 

References

Chatzistavrakidis, Erfani, & Niles, H. (20I2). Axiology. Journal of Cosmology, September vol.

Doctionaries.com. (n.d.). Dictionaries and references. Retrieved January I3, 20I5, from Dictionaries.com: http://dictionaries.reference.com/browse/ontology

Himati-Ataya, I. (20I4). Epistemology: idea of political thought. Wiley & Sons.

Mix, L. J. (20I4). Defending definitions of life. Jouranal of ontology and astrobiology.

Oxford Dictionaries (n.d.). Oxford dictionaries. Retrieved January I3, 20I5, from Oxford dictionaries: http://www.oxforddictionaries.com/definition/english/epistemology/

Report Of The Interview

Report
Of The Interview
Name of the Student

Date / Year

Name of the Course

 
 
 

Conducting an interview of Richard; a dynamic entrepreneur was a good experience. It gave me enough scope to understand his entrepreneurial style and provided me an opportunity to reflect upon my own entrepreneurial achievements and capabilities. An important reason of enjoying this whole process was that the person answering my questions was an articulate man and he was also focused towards the topic of our discussion. He was cooperative as well. These are in fact great qualities of a good professional who not only values his own work as it was evident from his words but also values the tasks of others as evident with the seriousness with which he treated the whole interview procedure. For the purpose of analysis the following themes have been identified in coded frame and analysed while relating transcript to theory:

  • Entrepreneurial Insight
  • Capability
  • Courage of Risk Taking
  • Support
  • Ethics and Corporate Social Responsibility
  • Creativity and Innovation
  • Networking and Communication
  • Customer Orientation
  • Persistence
  • Planning
  • Managing Innovations
  • Goals

Richard seemed to be a social and enterprising man and came across as a person who cared for welfare of others as much as he cared for his own company. He was humanistic and idealistic He seemed to love solving problems of others and build good relationships. He seemed to be persuasive and communicated in a tactful manner. Margerison (1995); rightly observes that; it is important to leave an impact no matter even if it is in a small way. Richard seemed to follow all this with great alacrity.

As an enterprising individual, he was ambitious, adventurous and self confident. He loved to be in the leadership role. He was an effective speaker and was assertive and self-confident. He appeared to be a good businessman as well as a good manager. As Ket De Vries (2004) mentions, “Recognizing the minds are like parachutes – they function only when they are open!”I think that with these impressive characteristics; Richard would lead his organization towards the path of being the winner in tomorrow’s marketplace so that it is able to deal with the continuous and discontinuous change that the new global economy demands. In order to survive in the global market it is important to accept the global trends. In order to accept the global trends it is extremely important to be open to all kinds of groups and indulge in all kinds of networking. We can relate this phenomenon with Richard as he had mentioned in the interview that he never let’s go a chance where there is scope of meeting new people and increasing one’s social capital which might help in business in the long run.

Without any formal education, Richard had entered the field of entrepreneurship. It is evident that over the years he has had to make efforts to adapt to the ups and lows of the field and at the same time hold back to one’s values. There must have been situations when he must have been hurt, depressed, pessimistic; however, Richard concentrated on the positives of entrepreneurship which again is a very good quality of being a good leader as a good leader focuses on good things; shunning away the negative ones.

A corporate leader is responsible for simply managing the tasks, rather being indulged in motivating, encouraging and communicating to bring high level of productivity. “The classic definition of manager is one who gets done through other people. You may be planning, directing, controlling, hiring, delegating, assigning, organizing, motivating, disciplining, or doing any number of other things managers do on a daily basis. No matter what you do though, you are working toward a goal by helping others to do their work.” (Caroselli, 2000). Richard was a sum total of all these traits of a leader.

He appeared to be a well spoken person and displayed immense passion for his job. He seemed to be articulate in all the issues related to his job and came across as a dedicated worker and a good team player. Margerison rightly mentions that “success of managers would depend on how effective they are in gaining the co-operation of their staff to complete the task in hand.” (1993).

The job of a manager encompasses dealing with many publics of the organization like workers, partners, clients and public at large. This means that one should be good in communication skills. It seemed that Richard gets successful in dealing with people as he did not just speak with clarity but also spent a lot of time in listening.

No matter what one wants to achieve in life; an entrepreneur or an intrapreneur should be able to practice proper time management, self discipline, logical and analytical skills, persistent attitude towards one’s goals, enthusiasm about the task in hand, honesty and integrity. I think Richard possessed all these qualities. Some of his qualities that I personally liked are:

Listening – listening means not just hearing but understanding what one wants to say through both spoken words as well as non-verbal communication. Everyone wants a good listener.

Empathy – I could see appreciation and respect for his employees and partners and huge amount of concern for the clients.

Awareness – He seemed to be fully aware of all managerial traits, significance of moving ahead with time, handling a conflict and the importance of incorporating a holistic viewpoint and developing a better understanding of values and ethics.

Persuasion –He did not seem like the one who would dump his ideas on the team members; rather would apply the art of persuasion so that people react positively to the idea.

Conceptualization – He had developed the ability to see things from beyond the evident realities.

Foresight – Throughout the interview; he tried to build an understanding that there is good outcome of positive thinking.

Stewardship – He did not seem to promote control; rather was the one who believed in open communications.

Commitment to the growth of the people –It was evident that he is committed to the growth of the people. He gave ideas that should be practiced at an organizational level so that there is scope of growth of all.

Building community –He was promoting a feeling of oneness within the organization. This implies, keeping conflicts away and building team cohesiveness.

Richard seemed to have molded his personality in such a way that he was able to build good human relations and to extend it beyond greetings and good manners. His attitude towards the people around him seemed to encompass respect for the individuals and value for the work environment. He had based his approach towards the relationship with the clients on an attitude to give; rather than just take.

After evaluating the whole interview; I have learned that feeling a deep sense of duty towards fellow human beings is not just a vehicle to reach the destination; rather an important way of transformation that would make lives more peaceful and serene. King & Crowther (2004) has rightly pointed out that “If the people feel a part of the community this will be exemplified by high commitment, sharing and trust.” The ability of the organization to realize its vision and accomplish its goal can be increased through servant leadership as this concept stresses on the fact of encompassing respect for the individual and value for the work environment. Compliance to ethics and corporate social responsibility was evident when Richard mentioned that he cared for every single customer and believed in producing natural hair care products and was planning to make life of patients easier by developing software that would enable GPs and Doctors to be directly accessible to their patients.

His company tries to get investment from people that actually understand the market, and aren’t just there for the profit because Richard was clear on the fact that they are trying to solve problems and not there to make money.

One important ethical challenge of every organizational leader is to create such an environment within the organization that the workforce is motivated to give better performance than what it has been giving so far. I think Richard is able to deal with these challenges by creating a very congenial work environment for everyone and treating the staff in the same way, as he would like to be treated by them. In the words of Rue and Byars, (1992) “Highly motivated employees can bring about substantial increases in performance and substantial decreases in problems such as absenteeism, turnover, tardiness, strikes and grievances.” He believes in a culture of team spirit. To achieve success in all the ethical challenges; it seemed that he sought lots of guidance through informal chats with his father who has experience in business and with a close group of friends. He cherishes this close circle of his which keeps him going. I would definitely seek help of my seniors especially my father. Their support and the unity of his team made him feel confident that things would always fall in place even during extremely challenging situations.

We cannot undermine the importance of the modern communication technology and the impact it has had in our society at large. The positive impacts have been fruitful especially for businesses. Due to technological advancements there have been many innovations in all sectors of our society. Embracing these innovations is the only option for the businesses if they want to tread ahead. One has to move ahead with the times and Richard seemed to be adapting to changes and managing innovation, network and systems pretty well. Perhaps this is why; he was passionate about creating a system which prove beneficial to the most vulnerable sections of our society – The patients.

Richard had mentioned in the interviewthat to run a business; the main thing is of course finance, which one can arrange through loans etc. but then he was the follower of creativity and innovation and instead of being in debt he had tried to carve his path through following creative and innovative paths of fund creation like utilizing other skills of his own and that of his staff in order to generate money. I think this is an extremely creative and innovative way of moving ahead with an unconventional outlook.

He had further stressed that he thinks in terms of expansion and in terms of growth by being different than others. Pointing towards the hair company; he said that he is aiming to actually bridge in to many of the company’s products such as natural hair, natural products, wigs when the competitors have just focused on virgin hair. In the software company he tries to be different in the way he deals with the clients. He believes in having intensive chats and actually see how their needs correlate with what his company can build. So I think that approach and how he aims to grow is much different from other businesses and this where lies his success as an entrepreneur.

It was in the evident in the interview that Richard follows a professional growth strategy so that he is better equipped to reach his goal of business expansion. No matter how learned a man is; learning is still a necessity for him as an individual regardless of his previously acquired knowledge, occupation, age, work or home environment and personal motivation. An entrepreneur of an organization needs to direct oneself to greater heights of professional success. Everyone loves to believe that one knows most of the things related to one’s subject or domain of work. However, one has to keep on acquiring fresh knowledge about things that are already known as day by day new approaches are being adopted for old problems. Indulging in lifelong learning implies that a staff would be in a more comfortable position in leading his team by using his personal style and situation.  Richard seemed to be treading immaculately on this path.

Every entrepreneurial firm has a distinct characteristic because of the nature of work of that firm, history of that firm, the objectives with which it was set up, types of services it provides, it’s set up in terms of size, infrastructure etc., types of projects it undertakes, the management style that is applied to get the common goal accomplished and the special characters and qualities that it has. By speaking to Richard it was clear that he heads an organization that is based on highest values related to the traits mentioned above and that he believes in not just one’s own benefit but benefit of all.

References

Caroselli, M. (2000). Leadership Skills for Managers. USA: McGraw-Hill.

Heifetz, K.A., Kania, J.V & Kramer M.R (2004). Leading Boldly: Foundations can move

traditional approaches to create social change through imaginative and even controversial

leadership,’ Stanford Social Innovation Review, , pp. 22-36.

Ket De Vries, M.F.R 2004, ‘Organizations on the Couch: A Clinical Perspective on

Organizational Dynamics,’ European Management Journal, vol.22, no. 2, pp.183-200.

Margerison. C. J. (1993). Managing Effective Work Groups. UK: McGRAW-HILL Book

Company Limited.

Rue, L.W., Byars, L.L. (1992). Management Skills And Application. (6th ed.) USA IRWIN.

Appendix 1

Transcription of Interview

 

 

Transcription details:

Date: 01-Dec-2014
Input sound file: RichyyyInt

Transcription results:

ME 00:01 Recording on the 28th of November 2014, at 7:39. Can you please introduce yourself [?].
RICHARD 00:14 My name is Richard [?]. I’m a [?] entrepreneur. I run a hair company and I run a software company as well. Hair company is called [Fariha?] Hair and Beauty, and software company is called Community Software.
ME 00:27 All right. I’m going to ask you a few questions about how you as an entrepreneur and your experience on becoming an entrepreneur and sustaining your entrepreneur skills et cetera.
RICHARD 00:41 Definitely.
ME 00:42 I’m going to run through certain questions with you. Firstly, how did you become an entrepreneur? What made you become and entrepreneur?
RICHARD 00:51 I think it was like a process of different things that led to me being an entrepreneur. I think, from young I didn’t know I want ed to do, and then like in secondary school I started on– I tried to selling like gold bar and penguin chocolate bars but I wasn’t successful but what I learnt from that I learnt like profit loss revenue so those were basic skills I was learning. When I went to college I started building up so I started selling Blackberry cases, Blackberries because at that point in time Blackberry was what everyone was using. I started reselling like PRICHARDs PS3s for people that wanted to sell it and they have like a eBay Amazon account online and then–
ME 01:37 So basically you was more– you saw the opportunity in things? That what major the common entrepreneur–
RICHARD 01:42 Basically yeah.
ME 01:43 So could you say family, was your [?] there? What could you say or was is it just many opportunities?
RICHARD 01:50 I think it was opportunities. I feel my dad was– my dad is an [?] agent so I think I think I got a little experience from him, but I didn’t learn like– he didn’t teach me the fundamental if that makes sense. I was sort of left to be free. So it was something that I found was basically taking the opportunity out of everything that I saw.
ME 02:10 Talking of experience, do you have any pre existing experiences? Do you work? Are you in education? Did you have education? What previous experiences have you got?
RICHARD 02:20 I went to college, did my A levels, and I went to university twice. In the first year I did multimedia technology and I dropped out, and then I did international business and then I dropped out because at that point in time I was really running my business so I didn’t see how it made sense.
ME 02:39 So you couldn’t juggle both things at the same time?
RICHARD 02:41 Yeah, exactly.
ME 02:42 Do you feel that you dropping out was beneficial to your entrepreneurial career, or do you wish you stayed in?
RICHARD 02:48 Sometimes I wished  I stayed in because I’m a very academic person. I like a neeky geeky type of person. But at the same time I think in terms of time I think dropping out was the best decision I ever made because it freed up the Monday to Fridays that I had to go to uni for, and it allowed me to basically just go out there and be a full time entrepreneur. So it was definitely a good decision.
ME 03:10 So basically as an entrepreneur, you risked basically your education to run your business?
RICHARD 03:17 Yeah.
ME 03:18 Do you feel that for you being there, you had a big impact on your business?
RICHARD 03:24 You mean like as an individual?
ME 03:26 Yeah, as an individual.
RICHARD 03:27 Definitely, I think because one of the businesses that I run were a start-up company, so there’s only about three or four of us as a team that work on the director level. So it’s very important that each person is there. For example, someone might do business affairs. Someone might do graphic design. Someone might lead growth. Someone might lead sales. And I think that, strategically, it was very important as an individual for me to be involved in my business, to enable us to grow and move forward.
ME 03:55 So you drive your workforce, basically?
RICHARD 03:59 Basically, yeah.
ME 04:02 What type of entrepreneur would you describe as an egotistic leader, as a person where you want people to know you’re the manager or the CEO, or are you an entrepreneur where you let your work speak for itself?
RICHARD 04:18 I think I like to let my work speak for myself. I think I’m an entrepreneur that’s what always says– because there’s a lot of people that talk and say they’re going to do this, they’re going to do that, and this and that. I think the best thing is to put the work in and let your work show for you and then when you do that people automatically in a sense chase after you or be interested in what you’re doing, rather than just talking and talking and then nothing comes out. And also it’s more impressive to people when you don’t talk, but you just do something and you pop out with something big that no one really expected you to do.
ME 04:52 Okay. All right. And moving onto the next question, talking about your business. How was setting up your business? Did you have any difficulties with it? As you said, you dropped out of university. Was there any other difficulties when setting up your business?
RICHARD 05:06 I think on one of the main things was obviously finance, but I think that’s something that you learn to get as you go along. For example, there’s a lot of opportunities for loans and [?] out there, and because I had other things that I could do such as web design and a bit of programming, that enabled me to do freelance work on the side while running my business. It was much easier to finance my business. I think another thing was experience, like learning how to write contracts, do cash flows, understand the profit margins, and I think when you start to run a business those are things that you just learn.
ME 05:47 How would you say you went through it? How you encountered the problems or the experiences, difficulties.
RICHARD 05:53 I had first in terms of experiences, I just went head first.
ME 05:58 Don’t you think head first you could end up things even worse, or you did it strategically? Or how did you do it? You just went in?
RICHARD 06:06 I think the best thing as a young person was to go ahead first, because number one,  I had nothing to lose. I’ve not got a mortgage, I’ve not got kids. And I think that when you do have a business you have to, in a sense, fail in order to appreciate life and then in order to learn from it and then succeed the second time.
ME 06:25 Yes. I understand that. And you know your company, do you compete with any other companies? Like similar businesses doing what you doing and [?]?
RICHARD 06:36 With the hair, there’s quite a lot of competition, as well as with the software. But I think the main thing that in both that we’ve tried to do is to always differentiate ourselves and make sure that what we’re doing no one else is trying to do. So for example, with the software, we’re trying to build a virtual clinic for the NHS and that at the moment no one else is doing that. So I think that gives us an edge in the market.
ME 07:01 That [?] innovative technique.
RICHARD 07:03 Yeah. Yeah. I think innovation is very important into business because it sets you apart.
ME 07:09 And do you receive any support from anyone?
RICHARD 07:13 Mentorship. I receive mentors. I have one or two mentors that I see, not regularly, but maybe every three or four months and you just meet them, you go out for lunch, and you tell them how you’re doing, and they give you advice. So I think that’s what I have, I should receive some advice from my dad because obviously my dad is also a small business owner, so I’ll go to my dad at times for advice, and I have friends that are very business-minded that can also challenge me to be a better person.
ME 07:43 Okay. Do you find that support beneficial, everything beneficial?
RICHARD 07:48 Definitely, definitely. I feel like sometimes being an entrepreneur, a lot of the time you’re lonely and a lot of the time you’re alone with your thoughts, like what if this happens? what if I fail? I think that having that support and having that backbone is very important in order to succeed and even like we look at successful people today, there’s always a backbone. It might not be a woman, it could be like a team, or it could be that friend or mum or dad. I always feel like there’s a person or team behind them that enables them to achieve that goal.
ME 08:19 Okay. All right then. Has being an entrepreneur, some entrepreneurs has that skill of innovation as you said before. And you said you have a hair business and a software business. How is your idea, your businesses different from the rest?
RICHARD 08:37 I think with the hair business, I think initially we look the same, I think in terms of expansion and in terms of growth we’re very  different and we aim to be very different. With the hair company, based on what we’re doing is we [?] hair extensions but in the future we’re aiming to actually out there and to actually bridge in to many of our products such as natural hair, natural products, wigs. And that’s something I’ve compared that have been on the market for years haven’t learned. They’ve just focused on virgin hair. So I think that’s a way that we’re going to be different. And I think with the software what makes us different is the way that we deal with clients. We care for every single client. For example, now that we’re working with the NHS, when we speak to NHS trusts and private doctors we actually speak with them, have a phone call, have a chat and actually see how their needs correlate with what we can build. So I think that approach and how we aim to grow is much different from other businesses.
ME 09:38 What about you as a entrepreneur? I’m thinking singularly. How are you innovative?
RICHARD 09:48 I think one thing I do is that I read a lot and I think a lot. I think if you read a lot – reading is like– I don’t know. I feel like reading is extremely important because it gives you the knowledge. While I think thinking is also extremely important because it gives you the opportunity to actually think on your own when no one is [?] actually–
ME 10:06 Visualise, yeah.
RICHARD 10:06 –come out with something or visualise and actually strategise and I think that’s the way to breed innovation.
ME 10:13 Okay. So, I hate to ask about ideas, but do you have any more ideas that you’ve got underneath or you need to–?
RICHARD 10:20 [?].
ME 10:21 Do you think of ideas regularly?
RICHARD 10:23 I think of ideas regularly. Some I forget, some I remember, but I think there’s some recurring ideas that I have. One of them is in the future to invest in ethnic minority backgrounds, to invest in ethnic minorities or individuals from those kinds of backgrounds that have business ideas and need a push, and may not have the facilities or what they need in order to progress.
ME 10:52 Okay, that sounds good. Secondly, now this is about your entrepreneurial marketing techniques, how are you? Are you more customer focused , opportunity focus? Like me, for example, I’m a bit of both. If I see a customer I like to satisfy that customer by doing this or doing that.
RICHARD 11:10 Yeah.
ME 11:11 However, if I see an opportunity here I will still take advantage of that opportunity.
RICHARD 11:14 Yeah.
ME 11:15 So I always show customer focus as an entrepreneur.
RICHARD 11:18 I think it’s very extremely customer [oriented?] because I think a lot of entrepreneurs when they start their businesses, all they think about is money, money, profit, profit. And I think what you have to understand is that if you meet the needs of your market, the money will always come in. So I think the aim as an entrepreneur is to be extremely customer focused. And when you are customer focused, the money will automatically come in because you’re satisfying the customers’ need and they’re paying you for that.
ME 11:48 What about opportunity?
RICHARD 11:49 I think opportunity is when I can and I think– yeah, I think I just chase that when I can. But I think if I’m [?] opportunity, I’m chasing opportunity. When something else comes that’s not as big as the one I’m currently chasing, I think I’ll leave it. Because I think it’s about balancing and strategizing and looking for the right opportunities and the right chances to take.
ME 12:17 Sounds good. As a person of authority or entrepreneur, do people look at you differently? How do you brand yourself – your dress and your posture? How does people know that– how do people address you?
RICHARD 12:35 I don’t know. I think it’s different for different people. But a lot of the time, I just try and be me.
ME 12:44 I see you’re looking presentable, majority of the time I see you. Is that your type of technique to network with different people or the example you want to lead, or is it just that you in general are [I was going to?] because , because [I don’t know?].
RICHARD 13:05 I think is a cooperate culture thing. I think the more I go into cooperate environment, the more I realised how important it was to dress in a presentable way and I think that’s what sort of led me to start dressing smart because it gives a first impression and it says “This guy is serious, this guy know what he wants.”
ME 13:24 Talking of dressing, how do you network with different people? What’s your method of networking? [?] as an entrepreneur there is various online platforms like LinkedIn or you go to meeting, how do you network with different people?
RICHARD 13:44 Two of the platforms that I use a lot are LinkedIn and Twitter. I use LinkedIn because obviously is a professional social network. sometimes I like add random people that could help me and I send them a message. I am on Twitter a lot because a lot of businesses are using Twitter for engagement, for advertising. Also go to a lot of meetings and meet ups. There’s a site online called meetup.com.
ME 14:10 Okay.
RICHARD 14:10 And they have meet ups for every single thing. They have psychology meet ups, medical meet ups, and they have so many business and technological meet ups. So I try and make sure I’m at every meet up or as many as possible because it just means that I can network with more people, get more emails, contact more people, I mean just more opportunity.
ME 14:31 As you say, you’ve got LinkedIn, and you use various other Internet based platforms.
RICHARD 14:37 Yeah.
ME 14:38 Do you benefit from these things like supply? Like to benefit from supplies as you have your own air companies, [?] companies. Do these online platforms help you find supplies for your personal business?
RICHARD 14:51 Supplies, yes definitely. I’d say like supplies and partners.
ME 14:56 Okay. All right. And talking of demographic groups, do you tend to niche yourself to one group or are you open to a lot of people?
RICHARD 15:10 I’m open to everyone.
ME 15:12 Open to everyone.
RICHARD 15:12 Yeah, I think to to succeed you have to be– I think it depends on what type of business you’re running, but I think that personally as an entrepreneur if you really want to go out and then get yourself known I think that the best thing to do is to open yourself up to as many groups as possible rather than just stay in a demographic location because then it just limits your potential.
ME 15:33 Okay, now moving on to finance now, do you receive any external support from any thing [?]
RICHARD 15:43 No, at the moment both businesses are a bit strapped so it’s basically everyone putting their personal finance in. I think maybe later on, if we want to grow on more we need that extra finance, we may go out to look for it. But I think for now we’re comfortable where we are.
ME 15:59 Why do you see you’re comfortable?
RICHARD 16:01 I don’t know. I just think that in terms of what I want to do with my businesses now, I think that we are where we are.
ME 16:14 Where we are. Okay. Done, so and you’re looking to expand anytime soon, and you’re looking to reinvest in business?
RICHARD 16:26 Definitely. I just think that sometimes like when you’re doing certain things in business, it’s just important to work, work, work, rather than going out there and seeking finance.
ME 16:37 That’s a good skill because a lot of entrepreneurs that I’ve spoken to in the past, they tend to be greedy and just do everything straight away. But being content for the meantime is a very good trait. So I guess that your business is turning over [to an asset?].
RICHARD 16:57 Sometimes business is like, I always say like a business is like a bike. Sometimes you ride, sometimes you fall. Sometimes you’re slow. Sometimes you’re fast. But, I think the aim is to always put yourself in a position where you can make money in other ways. For example, every single person that I work with on my team, has a skill. Someone might have graphic design. Someone might be a really good [?]. Someone might be a really good salesman. I think, if you ever need to boost up or run your business by yourself or you’re thinking of where to get finance, you can get it from yourself, and go out there and use your skills to make money through web design, through graphic design, through selling, through teaching. Whatever it is to build your business that you need to do, if you don’t want to seek external finance.
ME 17:44 I’m just going to do it. [Sorry?]. Are you looking to seek external – like from government, family and friends – in the future? Are you looking to–?
RICHARD 17:53 In the future I’d definitely. I think–
ME 17:56 Even from family and friends? From government?
RICHARD 17:58 I think, in the future with the software we’re looking to get investment from, maybe external investors, or from the government. But we’re looking to get investment from people that actually understand the market, and aren’t just there for the profit. Because at the end of the day we are trying to solve problems, and we need people that will invest, that will understand that we need to solve problems.
ME 18:19 As you said you’re customer orientated–
RICHARD 18:21 Customer orientated, yeah.
ME 18:22 –orientated as well, so– Yeah, that sounds all right, especially the software industry as well in the future, me personally, I believe is going to be beaming–
RICHARD 18:31 Definitely.
ME 18:32 –because the way technology is now. It’s just evolving, evolving.
RICHARD 18:36 Of course.
ME 18:37 All right, then I want to [?] your future [?]. What kind of risks are you facing at the moment or in the future?
RICHARD 18:46 Risks?
ME 18:46 Yeah.
RICHARD 18:47 [?] number one risk is always the risk of failure. But I think you have to have the right mindset, always realise there there’s always a possibility even if you do fall, you have to get back up. I think that’s one of the main traits of entrepreneurs. Even if you look at entrepreneurs in the past, you always see that they failed in some way, or they fell in some way. Whether it’s Steve Jobs, he got kicked off Apple, Bill Gates dropped out. He had stock before that he failed. There’s always something before that they failed at that they succeeded. James Dyson made 5,000 prototypes before he had one successful prototype. If he had given up, he would have never gotten to–
ME 19:30 Seen the future.
RICHARD 19:31 Exactly. He would have never succeeded. I think that’s one of the tips, to be persistent and to never give up.
ME 19:39 Do you have any future plans?
RICHARD 19:43 Yes. I think one of my aims in life is to help people that are disadvantaged, because growing up, for example, I went to Nigeria when I was about ten to 13. I went to school for three years. I saw a lot of people there that were disadvantaged. I think in the future I want to go back to those places, even go back to places where I grew up and really see how I can help them, whereas [building?] youth centres, building gyms, providing extra educational facilities for children. Like in Africa providing water, providing wells, whatever it might be that I can do to help. I really want to do. I want to go back to my roots and invest and really help–
ME 20:23 Can give back to the community?
RICHARD 20:24 Give back. Yeah exactly.
ME 20:26 As you said, you got your software and hair company, don’t you feel expanding to these type of areas, is that in you mind?
RICHARD 20:36 Definitely, Definitely. I think with the emergency of things like the Internet. I think the Internet has made that very, very possible to do so. Whereas like maybe 50 years ago to expand, you have to open a new store, now that you are online, you can simply market to another location, market to another demographic. I think the Internet makes that possible and that’s something I’d definitely thinking of going international. We want to continue to grow and we don’t want to ever [?] because that’s just becoming complacent.
ME 21:12 I see. What do you plan for your business to be in the next five years, then?
RICHARD 21:17 In the next five years, with the hair thing we want to become a major retailer and wholesaler in the UK and internationally. So selling different types of products, different types of hair extensions. And with the software, I think that we want to be able to disrupt the NHS and the private medical industry by providing software that allows patients and GPs and doctors to communicate [without?] actually seeing each other face to face.
ME 21:53 So do you want to compete with Apple or Microsoft, or don’t you want to be a [?] no more?
RICHARD 22:03 Honestly, I think it depends.
ME 22:04 It depends?
RICHARD 22:04 Yeah, I think I might say something now and then tomorrow think of something else. But we definitely want to grow and we definitely want to expand.
ME 22:15 What about you as an entrepreneur? What do you plan as an entrepreneur to be in the next five years?
RICHARD 22:23 In the next five years, probably a much better entrepreneur and a much skilled person than I am now. I want to learn many more things that will enable me to grow even more. You never know, I could be doing the same thing I’m doing now, or I could be running another business. But I think I definitely want to stay as an entrepreneur and stay solving problems that people and markets have.
ME 22:50 [?] in the UK or are you looking to go international?
RICHARD 22:54 Definitely looking to go international.
ME 22:56 Within five years?
RICHARD 22:56 Yes, definitely within five years.
ME 22:59 And finally, what kind of advice would you give to potential entrepreneurs that are still coming up, still learning, from your experiences?
RICHARD 23:16 I would say be assertive, accept rejection, and never give up. When I was being an entrepreneur a lot of the time I was passive and it meant that I couldn’t take advantage of opportunities, and I think that now I’ve learned to be a lot much more assertive. I think that with rejection, you should learn to handle rejection, because you’ll always get rejection, especially when you’re starting up. You could send 100 emails and get two back. But you have to learn to deal with that. You have to be so strong. And the last one is never give up, because you will experience hardship, will experience failure, but you have to get up, have to continue getting up, because at the end of the day that’s what makes entrepreneurs. If every single person never gave up, everyone would be super successful. But I think that’s what sets you apart, is the ability to keep going on. So I think that yeah, one of the pieces of advice I’d give is never give up.
ME 24:15 Never give up.
RICHARD 24:16 Yeah.
ME 24:17 That’s very inspiring, as me myself, I’m an entrepreneur myself, and I’m looking to expand internationally soon. What advice would you give me?
RICHARD 24:35 I’d say learn the culture of the place you’re planning to expand to because I think that the culture is extremely important. For example, Walkers crisps could sell another variety, or it could be in a different form of brand, so I think one thing is to learn the culture, because the culture affects business, because effectiveley is the way of life. So I think it’s learn the culture, learn the respect, and just be you, just be you.
ME 25:05 All right then. Thank you, Richard.
RICHARD 25:06 No worries.
ME 25:07 It’s a pleasure having you here to interview.
RICHARD 25:09 You’re very welcome.
ME 25:10 I wish you the best of luck in your business.
RICHARD 25:12 Thank you, same to you.
ME 25:13 And you as an entrepreneur.
RICHARD 25:14 Thank you. I wish the same for you.
ME 25:16 Thanks.

 

Relating Content of the Interview to Theory

Relating Content of the Interview to Theory
Name of the student
Date / Year

Name of the Course

Entrepreneurial Insight

What I gathered is that Richard had entrepreneurship capabilities since the very beginning and perhaps this is why he quit higher formal education but kept on educating himself by getting knowledge by observing the workings of his father’s business. As evident in Point 10. of the coded frame Richard clearly mentions that “my dad was an agent so I think I got a little experience from him, but he didn’t teach me the fundamental if that makes sense. I was sort of left to be free. So it was something that I found was basically taking the opportunity out of everything that I saw”. In point 6, he mentions that he has even learned from his failures, “I think it was like a process of different things that led me to be an entrepreneur. I think; from secondary school I started on– I tried selling gold bar and penguin chocolate bars but I wasn’t successful. I learnt profit loss revenue so those were basic skills I was learning.”

In Point 83, he reflects, “I always say that a business is like a bike. Sometimes you ride, sometimes you fall. Sometimes you’re slow. Sometimes you’re fast. But, I think the aim is to always put yourself in a position where you can make money in other ways.”

Taking all the insightful observations of Richard into consideration; it can be concluded that his personality reflected the traits of an entrepreneurial leader who can successfully handle; the highs and lows of a career which is anything but smooth. Burn (2012) rightly points out that “The real driving force behind this entrepreneurial revolution are those ‘super-heroes’ called entrepreneurs who lead our gazelles. They have become the stuff of legends, increasingly held in high esteem and held up as role models to be emulated. They are often held out as embodying many ephemeral qualities – freedom of spirit, creativity, vision, zeal.” Richard seemed to be in possession of all this and hence can be considered an epitome of Corporate Entrepreneurship.

Capability

            Through Point 12, it is evident that capability matters; sometimes more than education in order to be successful in entrepreneurship, “In the first year I did multimedia technology and I dropped out, and then I did international business and then I dropped out because at that point in time I was really running my business so I didn’t see how it made sense.”

He further mentions in Point no. 83 that “I think the aim is to always put yourself in a position where you can make money in other ways. For example, every single person that I work with on my team, has a skill. Someone might have graphic design. Someone might be a really good salesman. I think, if you ever need to boost up or run your business by yourself or you’re thinking of where to get finance, you can get it from yourself, and go out there and use your skills to make money.” All his viewpoints speak a lot about capabilities that an entrepreneur should utilize or try to build upon in order to sustain. The theory of   Intrapreneurship can be applied here. As Burn (2012) describs; “Intrapreneurship is concerned with individual employees and how they might be encouraged to act in an entrepreneurial way within a larger organization. It is part of how internal corporate venturing can take place.”

Courage of Risk Taking

In Point 33, Richard states, “I think that when you do have a business you have to, in a sense, fail in order to appreciate life and then in order to learn from it and then succeed the second time.”In Point 97, he observs; “always realize that there are always a possibility even if you do fall, you have to get back up. I think that’s one of the main traits of entrepreneurs. Even if you look at entrepreneurs in the past, you always see that they failed in some way, or they fell in some way. Whether it’s Steve Jobs, he got kicked off Apple, Bill Gates dropped out. There’s always something before that they failed at that they succeeded. James Dyson made 5,000 prototypes before he had one successful prototype. If he had given up, he would have never gotten to—“As stated by Stone, 2014; “Being passionate about what you do is absolutely critical to the success of a venture and one should never shy away from risk taking”.

Support

As mentioned in point 39. “I have one or two mentors that I see, not regularly, but maybe every three or four months and you just meet them, you go out for lunch, and you tell them how you’re doing, and they give you advice. So I think that’s what I have, I should receive some advice from my dad because obviously my dad is also a small business owner, so I’ll go to my dad at times for advice, and I have friends that are very business-minded that can also challenge me to be a better person. “Quoting Harvard Business School Press Pocket Mentor (2012); “through interactive real world scenarios; entrepreneurs practice shaping interactions that maximize learning and lead to better informed decisions.” So we should try to inculcate every interaction as their knowledge bank. In Point 41, Richard further mentions, “I feel like sometimes being an entrepreneur, a lot of the time you’re lonely and a lot of the time you’re alone with your thoughts, like what if this happens? what if I fail? I think that having that support and having that backbone is very important in order to succeed and even like we look at successful people today, there’s always a backbone. It might not be a woman, it could be like a team, or it could be that friend or mum or dad. I always feel like there’s a person or team behind them that enables them to achieve that goal.”

Ethics and Corporate Social Responsibility

In Point 43. Richard mentions; “We care for every single client. For example, now that we’re working with the NHS, when we speak to NHS trusts and private doctors we actually speak with them, have a phone call, have a chat and actually see how their needs correlate with what we can build. So I think that approach and how we aim to grow is much different from other businesses.” I think that this is an extremely valuable approach adopted by Richard’s company. By this they are not just projecting the ethical practice and corporate social responsibility but also in the words of Kuratko and Audretsch, 2009 are setting an example of “the identification and exploitation of opportunities by creating and sustaining competitive advantage” by being different by displaying a caring attitude.

Creativity and Innovation

While giving tips on what leads him to creativity and innovation in Point 45; he mentions “I think one thing I do is that I read a lot and I think a lot. I feel like reading is extremely important because it gives you the knowledge. While I think thinking is also extremely important because it gives you the opportunity to actually think on your own.” In Point 47, he stresses, “–come out with something or visualize and actually strategize and I think that’s the way to breed innovation.”All these observations points towards what has been felt by experts like  Ghoshal and Bartlett, (1997) in this context; “ firms need to adapt to an ever-changing environment if they are to survive, and to do so they need to adapt their structures and cultures so as to encourage entrepreneurial activity in individual employees.” Thus by allowing individual employees to adopt their own creativity towards the growth of the company they can actually practice intrapreneurship.

Managing Innovation

“Most ‘ordinary people’ find change threatening. Entrepreneurs welcome it because it creates opportunities that can be exploited and they often create it through innovation” (Burns, 2012). This entrepreneurial characteristics is evident in Richard as well, when he mentions in Point 107, “In the next five years, with the hair thing we want to become a major retailer and wholesaler in the UK and internationally. So selling different types of products, different types of hair extensions is in plans. And with the software, I think that we want to be able to disrupt the NHS and the private medical industry by providing software that allows patients and GPs and doctors to communicate; actually seeing each other face to face.”  In this context, Burns (2012) rightly observed, “Corporate entrepreneurship is a loose term used to describe entrepreneurial behavior in established, larger organizations. The objective of this is simple – to gain competitive advantage by encouraging innovation at all levels in the organization – corporate, divisional, business unit, functional or project team levels.”

Customer Orientation

Richard felt a lot about the welfare of his customers as evident in Point 57, “I think a lot of entrepreneurs when they start their businesses, all they think about is money, money, profit, profit. And I think what you have to understand is that if you meet the needs of your market, the money will always come in. So I think the aim as an entrepreneur is to be extremely customer focused. And when you are customer focused, the money will automatically come in because you’re satisfying the customers’ need and they’re paying you for that.”It seems that Richard is going on the right path. In this context, Dyche (2002) rightly mentions, “Building good relations with customers is a business strategy that helps companies tighten their business practices across organizations while forging an ironclad connection with its customers.”

Persistence

In Point 97, Richard rightly observs, “if you look at entrepreneurs in the past, you always see that they failed in some way, or they fell in some way. Whether it’s Steve Jobs, he got kicked off Apple, Bill Gates dropped out. He had stock before that he failed. There’s always something before that they failed at that they succeeded. James Dyson made 5,000 prototypes before he had one successful prototype. If he had given up, he would have never gotten to-“

In point 119, he advises that “I would say be assertive, accept rejection, and never give up. When I was being an entrepreneur a lot of the time I was passive and it meant that I couldn’t take advantage of opportunities, and I think that now I’ve learned to be a lot much more assertive. I think that with rejection, you should learn to handle rejection, because you’ll always get rejection, especially when you’re starting up. You could send 100 emails and get two back. But you have to learn to deal with that. You have to be so strong. And the last one is never give up, because you will experience hardship, will experience failure, but you have to get up, have to continue getting up, because at the end of the day that’s what makes entrepreneurs. If every single person never gave up, everyone would be super successful. But I think that’s what sets you apart, is the ability to keep going on.” “Persistance is responsible for more than 90 percent of success. Persistence keeps you on course and eventually leads you to your goals” (Deitz, 2008).

Planning

Giving an idea about his future plans; in Point 105 he said, “I think the Internet has made that very, very possible to do so. Whereas like maybe 50 years ago to expand, you have to open a new store, now that you are online, you can simply market to another location, market to another demographic. I think the Internet makes that possible and that’s something I’d definitely thinking of going international. We want to continue to grow and we don’t want to give up ever because that’s just becoming complacent.”

In Point 107, he mentions, “In the next five years, with the hair thing we want to become a major retailer and wholesaler in the UK and internationally. So selling different types of products, different types of hair extensions is in plans. And with the software, I think that we want to be able to disrupt the NHS and the private medical industry by providing software that allows patients and GPs and doctors to communicate; actually seeing each other face to face.”

In this context, it has been rightly observed by Jakhotia (2013) that Good Planning “acts as a comprehensive set of performance –based strategies by spelling out the complementary contradictory relationships amongst various functional strategies.”

Goals

Richard was very clear about his goals. In Point 111, he mentions, “we definitely want to grow and we definitely want to expand. In Point 113, he adds “In the next five years, I would probably be a much better entrepreneur and a much skilled person than I am now. I want to learn many more things that will enable me to grow even more. You never know, I could be doing the same thing I’m doing now, or I could be running another business. But I think I definitely want to stay as an entrepreneur and stay solving problems that people and markets have. Talking about future; he says in Point 115 “W e are definitely looking to go international.”  Zahra (1991) connected goal setting to corporate entrepreneurship by mentioning that corporate entrepreneurship consists of ‘activities aimed at creating new businesses in established companies’.

Conclusion

            I was able to relate to all the theories covered in the course – Ethics and Corporate Social Responsibility, Corporate Entrepreneur, Intrapreneurship, Managing Innovations and Creativity and Innovation while coding the themes and analyzing the interview. Richard seemed to be a dedicated entrepreneur; always finding ways to improve and create competitive advantage. His vision and drive was influencing and it pointed towards the fact that without formal education in entrepreneurship; one can still succeed if his intentions are good for his company, partners, employees and people at large. In the words of Burns (2012), Entrepreneurship “is about institutionalizing a process of continuous strategizing, learning from customers, competitors and the environment. It is about remaining flexible, encouraging change and managing rapid growth.”However; whether it is practical learning or theoretical learning; entrepreneurship is a field which never fails to teach its practitioners important lessons in life and makes a person richer not only monetarily but also in terms of insights as it leads to a sea of technical and behavioral knowledge that a practitioner gets access to in the process of nurturing his business.

References

Burns, P. (2012) Corporate Entrepreneurship: Innovation and Strategy in Large     Organizations. London: Palgrave Macmillan

Deitz, J. (2008) The 3 Simple Secrets of Success After the Diploma: Integrity, Persistence and Discipline. Newyork: Universe Inc.

Dyche, J (2002) The CRM Handbook: A Business Guide to Customer Relationship Management. Boston: Adisas Wesley.

Ghoshal, S. and Bartlett, C.A. (1997) The Individualized Corporation: A Fundamentally New Approach to Management. New York: Harper Business.

Harvard Business School Press Pocket Mentor (2012) Persuading People: Expert Solution to Everyday Challenges. New York: Harvard Business Press.

Jakhotia, G.P. (2013) Strategic Planning, Execution and Measurement (SPEM): a Powerful Toll for CEO. Florida: CRC Press

 

Kuratko, D. and Audretsch, D. (2009) Strategic Entrepreneurship: Exploring Different   Perspectives of an Emerging Concept.  Entrepreneurship Theory and Practice, 33.

Stone, B. (2014) Things a Little Bird Told Me: Confessions of a Creative Mind. New York: Grand Central Publishing

Zahra, S.A. (1991) Predictors and Financial Outcomes of Corporate Entrepreneurship: An Exploratory Study.  Journal of Business Venturing, 6(4).