Total QualityManagementPractices

 

 

Assessment Task

 

Total QualityManagementPractices

 

 

Assessment Task

 

“SelectabusinessenterprisewithintheEventsindustry.Youarerequiredtoresearchandcritiquehow asystemof TQMhasbeenintroduced,developedandevaluateits success.”

 

Totalquality management(TQM)isamanagementapproachtolong-termsuccessthroughcustomer satisfaction. Theapproachisdependentonallmembersof theorganisationparticipatingin improving processes,products, services,and thecultureinwhichtheywork.

 

 

Areasofresearchtoconsiderwithin your chosenbusinessenterprise:

  • Thestrategiesused tomanagequality withinanevent
  • TheTQMapproachtothemanagement of humanresources
  • Theinterpretation of quantitativeandqualitativedatatomanageevents

 

Supportyourevaluationwithreferencetoabroadrangeof theoreticalmodels.Casesstudiescanbedrawn from arangeof businessestoenhanceyourfindings.

Presentyourfindings inabriefingpaper.

 

 

 

Suggestedstructure:

  • cover Page,
  • Content Page,
  • Introduction  to TQM (background) ,
  • Introduction to business Enterprise,
  • Evaluation of the chosen business Enterprise,
  • Introduction and development of TQM,
  • Conclusion,
  • Appendices,

 

Itisimportantthatyourreportisproperlystructured. Also,as thisisanacademicpaper,you should drawoncontemporaryliteratureto supportyourreport.Itmustincludereferencesandrelevant literature(textbooks,journalsandwebsites).Careshouldbetakenwhenconsultingwebsitesasthey are  not all equally authoritative (for  example Wikipedia  is not peer-reviewed;  therefore is not consideredanacademicreferencewebsite).A minimumof5differentacademicreferencesmustbe cited, buta well-researched reportislikely to citemanymore.

 

Criteria

 

  • Clear demonstrationof rigorous researchfrom recognized authoritativesou Audience focused.
  • Demonstration ofaclearunderstandingof the issues. Useofacademicmod
  • Fulltextreferencingandbibliographypreferably usingthe Harvard citationmethod.

 

  • Discussthe strategies usedtomanage qualitywithin anevent
  • Evaluate how managementwithinstaffing willdifferin anevent
  • Presentfindingseffectively througha varietyof techniques

 

  • Evaluate informationfrom a varietyofsources
  • Analyticallyinterpretdata inquantitative andqualitativeformsto manage the qualityofanevent.

 

CoreTexts:

OaklandJohnS.    Total QualityManagementandOperationalExcellence:textand casesRoutledge4thEd

KeyTexts:

Bank,J.                  The Essence ofTotalQualityManagement,PrenticeHall,2ndEd.2004

Basu,R.&QualityBeyondSixSigma,Elsevier,2003 NevanWrightJ.

Beckford,J.            Quality,Routledge,2002

DemingW.E.          OutoftheCrisis, PrenticeHall, 2000

Evans J.R.              Total QualityManagement,SouthWest,2002 Dean,J.

Evans J.R.             QualityandPerformance Excellence,Cengage Learning,2010

Goetsch,D.            QualityManagementfor Organisational Excellence,7thEd. Pearson,2011

HoyleD.                  QualityManagementEssentials,PrenticeHall, 2007

Juran,J.                 ArchitectofQualityMcGraw-Hill,2004

 

 

 

“TheLifeand ContributionsofJoseph M.Juran.” CarlsonSchoolofManagement, UniversityofMinnesota.Availablefromhttptimemba.csom.umn.edu/Page1275.aspx. Retrievedon12/4/07

Liker J. K.          TheToyotaWay:14ManagementPrinciplesfrom theWorld’s

GreatestManufacturer, OUP, 2003

Montgomery, D. Introduction toStatisticalQualityControl,JohnWiley,2004

Omacgonu,V.  ThePrinciples ofTQM,3rdEd.CRC Press,2007&Ross,Joel

Rother M.           Toyota Kata:ManagingPeoplefor Improvement,Adaptivenessand

Support Results,2009

TanakaT.           Toyota:The Global Story, 2008

Walton,Mary     The DemingManagement Method,ManagementBooks,2000

Wilkinson, AManagingwithTotal QualityManagement,MacMillian, 2002

 

 

JournalList

ThefollowingJournalsare appropriateto themoduleandwill containfurther articles whichyoumayfindhelpful:

Bloomberg

FortuneMagazine

Harvard Business Review

International Journal ofProjectManagement

International Journal ofQualityandReliabilityManagement

 

 

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