Part 1 Program Critique
Brief Program Description
My program of choice is Trauma Intervention Program (TIP). This is a program that trains citizen volunteers to provide practical and emotional support to all those victims of traumatic events in the first few hours after the tragedy in San Diego County in United States. The traumatic events include elderly women facing sudden death of their spouses, families who have lost their homes in fire and elderly parents anxiously waiting for news about their sick and injured children. The objectives of this program are to provide prevention, counseling and education towards resolving personal issues via specialty and traditional services, to identify, evaluate and respond to community needs via innovative needs, to encourage partnerships and community collaboration through advocacy and leadership and to promote best practices and quality of care in the community. The content of this program revolve around the development and provision of quality and outcome based services. These services should enhance well being and emotional strength of Maine residents throughout their lives. TIP recruits and develops highly qualified and extraordinary professional clinical staff. TIP’s outcomes suggests that 98% of clients surveyed felt that TIP staff treated them with respect, 92% of people felt that TIP had effectively met their needs, 95% of clients recommended the programs to family members and friends. Finally, 95% of clients felt that the program had brought back life to them. Its work had ensured positive changes to their lives and family personally. The Program’s intervention methods include provision of emotional support to survivors, assist in notification of other family members and friends, arranging for follow up services and provision of information to appropriate agencies for ongoing assistance to the victims (Community Counseling Centre, 2011).
The program was able to address specific problems. These included friends and family members who had experienced violent crimes, victims of loss of homes due to fire, lonely elderly people and people who were involved in motor vehicle accidents. Also, the other problems involved public tragedies and natural disasters, distraught family members and those people who had committed suicide (Seidman & Rappaport, 2000).
The program’s approach reflected several values. First, it recognized the worthiness of inherent and diversity of each individual in the family. These individuals collectively form the back borne of the society. Second, the program valued children as the future of the society. Therefore, it promoted their rights to care and nurturing in safe and healthy environments. Finally, TIP respected the elderly in the society (Balcazar & Harper, 2003). This is because they represent the wisdom and rich history of our society that they on to the youth via their words and actions.
The program has extensively outlined four conceptual paradigms in all its activities and services. The program acted with integrity. This included trust, confidentiality, honesty and respect form of its foundation. Second, TIP had a strong conceptual paradigm of satisfying its customers. It will always help its customers to identify their needs and work hard towards meeting their expectations. Third, the program valued community service. It had a prime goal of bringing out the greatest potential of friends and family members who needed its help. Finally, TIP utilized the paradigm of using sound business practices. It used proven and sound business practices to manage its agency activities in a competitive environment. The program used research tools like direct inquiry questions and interviews to the victims’ personal experiences. Most of its questions were opened ended questions that enabled the victims to open up in regard to their personal experiences. Also, telephone interviews and observation were the key research methods that TIP used to achieve its goals (The City of Portland, 2012).
This program has extensively focused on a holistic transformative model rather than an individually oriented model. The program has tried to understand and enhance the community and the individual life rather than the individual himself. Also, the program based its services and activities on collectivism rather than individualism perspective. The program’s value base has really tried to address people’s personal, relational and collective well being. For instance, it has tried to intertwine the quality of both individuals and the community. This is because the stakeholders of the program believed the community well being brought back the original Maine value in San Diego County. Furthermore, the program did not focus on person centered approach in studying people’s behaviors in the society. Instead, TIP focused on the use of a wider framework in comprehending people’s behavior in the society. Besides, CP’s value of active participation of citizens was health in Maine’s society. This suggests that the program’s personal experience with people living in rural Maine shows how applicable the values of CP are practically applicable. The program’s conceptual model ha d a reflection in TIP’s methods. For instance, the program’s integrity, customer satisfaction and community service had a strong linkage with the program’s research methods. However, the appropriate research methods for the achievement of the program’s goals were use of questions, interviews and observations. They enabled the program to get the relevant data in wanted. As a result, the program was able to give immediate and quick feedbacks that met the needs of the adults, children, families and elders in the society. Also, these tools and methods enabled TIP to assist the victims to overcome all those unexpected challenges of life. This was through high quality social work services that taught them adequate coping skills hence building resilience throughout the lifespan. Finally, the Program’s key stakeholders played a prime role in developing, implementing and evaluation the program. Without the cooperation of the stakeholders, it could have been hard for the program to be successful and meet its goals and objectives (Thomas & Kloos, 2011).
Suggestions for Program Improvement
The program should expand their supporting agencies. This will greatly help TIP to have adequate financial and psychological resources to the victim. Also, the program should try and come up with its own training schools. As a result, the TIP will be able to have adequate volunteers ready to help any time the need arises. In addition, the program’s organizational structure should entail crisis response team (Cherry 2012). This is a team that will assist in the overall overview of the management of the crisis during its time of occurrence. Finally, the program should try and decentralize its operations within San Diego County. This approach will ensure that all those friends and family members who become emotionally traumatized in emergency situations receive immediate assistance they need.
Part 2: Comparison and Contrasting of Coaching and Consulting
Coaching refers to thorough preparation that includes taking advice, studying extra ordinary hard or preparing for something. This involves getting additional study materials from the institution or person giving you the coaching. This implies that coaching emphasizes on the achievement of its goals thus it’s a long term thing (Smith, & Hawkins, 2007). Coaching is usually done on a one to one basis. Therefore, the impetus for coaching may be to enhance leadership skills, improve performance of an organization or team, and assist a person to get back on track after derailing or prepare high potential people for the next level of success (Kieran, 2012). A good example includes a person coaching players of a team to improve their performance as a team. Another example includes an instructor coaching specific students in class to improve on their class work performance.
On the other hand, consulting is just refers to part of the preparation. It means talking to people. It also entails discussing prospective or solutions of specific problems or issues. Therefore, a consult is a person with the ability to influence another person, organization or group. But the same person has no direct power to implement programs or make changes (Emile, 2009). Although consultants can aid a client to identify his or her problem and develop a solution to the problem, it is the same client who must put the same solution into action. A good example is a person consulting a young new company how to excel in the market. Also, consultants can design and run management development programs in an organization (Kieran, 2012).
Both coaching and consulting have a common core that rests in the relationship that develops with the client. This is whether it is an individual, team or the senior vice-president of an organization. Second, neither the coaches nor the consultants give their clients the answers. That is they don’t tell them what to do. Instead, they only suggest, facilitate, guide and assist the clients to brainstorm the possible solutions to their problems. Third, both coaching and consulting are thought of fixing a problem or improving a good thing. Also, their common goal is to assist the clients develop the skills and knowledge that will help them to proceed and succeed without the assistance of the consultant or coach (Gindes, 2005).
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